FAQs
Frequently Asked Questions!
Got questions? We’re here to help. Find answers to common inquiries about our insurance plans, claims process, coverage options, and more.
How can I contact MISR EMIRATES LIFE TAKAFUL SALAMA ?
You can reach our customer service from Sunday to Thursday, 8:30 AM to 4:30 PM.
Inside Egypt: 19689
Outside Egypt: +20233331660
Email: [email protected]
We're here to assist you and answer all your inquiries.
What programs does MISR EMIRATES LIFE TAKAFUL SALAMA – Offer?
We offer a variety of life insurance programs:
Protection Programs: Takaful protection plans (available in EGP / USD)
Protection & Savings Programs: Takaful plans with savings features (available in EGP / USD / gold pounds)
How do I submit a compensation claim?
You can submit your claim by:
Or emailing us at [email protected]
What are the available payment methods?
To ensure convenient premium payments, we offer several payment options:
🔹 Fawry / Fawry Plus:
Company Name: Al Masreya Al Emarateya Takaful Hayah – Salama
Service Codes:
BTC 7283 – Golda Policy Code
BTC 7279 – Terma Policy Code
BTC 41311 – Golda Plus Policy Code
Use your policy number for payment lookup.
🔹 InstaPay Egypt App:
Choose Send Money to Bank Account
Select one of the company’s bank names and enter the provided account number.
Ensure the transfer is made from the client's personal account.
Recipient Name: Al Masreya Al Emarateya Takaful Hayah – Salama
🔹 Bank Deposit:
Deposit your premium at one of the following banks. Make sure to include your policy number on the deposit slip and send a copy to:
Email: [email protected]
WhatsApp: 01010066748 – 01030321118 – 01010066749
🔹 Bank Transfer:
Transfer the premium from your personal account to one of the following company accounts and send the transfer proof to the above email or WhatsApp numbers.
| Bank | IBAN | SWIFT | Currency |
|---|---|---|---|
| National Bank of Egypt (NBE) | EG930003018030707497428000180 | NBEGEGCX180 | EGP |
| QNB Bank | EG460037016608182031580229506 | QNBAEGCXXXX | EGP |
| Abu Dhabi Islamic Bank (ADIB) | EG830030011500000100000317347 | ABDIEGCA | EGP |
| FAB MISR Bank | EG360019050100000003776740004 | NBADEGCAXXX | EGP |
🔹 Paymob Link:
Contact our collection department to receive a secure payment link that includes your name, policy number, and the amount to be paid. The link can be sent via SMS or WhatsApp. You’ll enter your credit card details, and an OTP (One-Time Password) will be sent to ensure a secure transaction.
Contact: 01010066748 – 01030321118 – 01010066749
🔹 Bank / Certified Checks:
You may pay via bank or certified checks, issued from the client's personal account and made payable to Al Masreya Al Emarateya Takaful Hayah – Salama.
What are the company’s branch addresses?
To view the addresses of our branches: Click here
How can I contact MISR EMIRATES LIFE TAKAFUL SALAMA ?
You can reach our customer service from Sunday to Thursday, 8:30 AM to 4:30 PM.
Inside Egypt: 19689
Outside Egypt: +20233331660
Email: [email protected]
We're here to assist you and answer all your inquiries.
What programs does MISR EMIRATES LIFE TAKAFUL SALAMA – Offer?
Misr Emirates Life Takaful– Salama offers different life insurance programs
Protection Plans – Provides Takaful Protection amounts in (EGP/USD) currencies.
Protection and savings programs - provide Takaful protection amounts in (Egyptian pounds / US dollars / gold pounds)
How do I request a claim notification for benefit?
You can submit your claim by:
Or emailing us at [email protected]
What are the available payment methods?
To ensure convenient premium payments, we offer several payment options:
🔹 Fawry / Fawry Plus:
Company Name: Misr Emirates Life Takaful– Salama
Service Codes:
BTC 7283 – Golda Policy Code
BTC 7279 – Terma Policy Code
BTC 41311 – Golda Plus Policy Code
Use your policy number for payment lookup.
🔹 InstaPay Egypt App:
Choose Send Money to Bank Account
Select one of the company’s bank names and enter the provided account number.
Ensure the transfer is made from the client's personal account.
Recipient Name:Misr Emirates Life Takaful– Salama
🔹 Bank Deposit:
Deposit your premium at one of the following banks. Make sure to include your policy number on the deposit slip and send a copy to:
Email: [email protected]
WhatsApp: 01010066748 – 01030321118 – 01010066749
🔹 Bank Transfer:
Transfer the premium from your personal account to one of the following company accounts and send the transfer proof to the above email or WhatsApp numbers.
| Bank | Account | IBAN | Currency | Swift code |
|---|---|---|---|---|
NBE-EGP | 1803070749742800018 | EG930003018030707497428000180 | EGP | NBEGEGCX |
QNB-EGP | 20315802295 | EG460037016608182031580229506 | EGP | QNBAEGCX |
FAB | 003776740004 | EG36 0019 0501 0000 0003 7767 4000 4 | EGP | NBADEGCAX |
Adib | 100000317347 | EG830030011500000100000317347 | EGP | ABDIEGCA |
FAB USD | 003776740008 | EG25 0019 0501 0000 0003 7767 4000 8 | USD | NBADEGCAX |
🔹 Paymob Link:
Contact our collection department to receive a secure payment link that includes your name, policy number, and the amount to be paid. The link can be sent via SMS or WhatsApp. You’ll enter your credit card details, and an OTP (One-Time Password) will be sent to ensure a secure transaction.
Contact: 01010066748 – 01030321118 – 01010066749
🔹 Bank / Certified Checks:
You may pay via bank or certified checks, issued from the client's personal account and made payable to Misr Emirates Life Takaful– Salama
What are the company’s branch addresses?
To view the addresses of our branches: Click here




