FAQs

Frequently Asked Questions!

Got questions? We’re here to help. Find answers to common inquiries about our insurance plans, claims process, coverage options, and more.

How can I contact MISR EMIRATES LIFE TAKAFUL SALAMA ?

You can reach our customer service from Sunday to Thursday, 8:30 AM to 4:30 PM.

We're here to assist you and answer all your inquiries.

We offer a variety of life insurance programs:

  • Protection Programs: Takaful protection plans (available in EGP / USD)

  • Protection & Savings Programs: Takaful plans with savings features (available in EGP / USD / gold pounds)

You can submit your claim by:

To ensure convenient premium payments, we offer several payment options:

🔹 Fawry / Fawry Plus:
  • Company Name: Al Masreya Al Emarateya Takaful Hayah – Salama

  • Service Codes:

    • BTC 7283 – Golda Policy Code

    • BTC 7279 – Terma Policy Code

    • BTC 41311 – Golda Plus Policy Code

  • Use your policy number for payment lookup.


🔹 InstaPay Egypt App:
  1. Choose Send Money to Bank Account

  2. Select one of the company’s bank names and enter the provided account number.

  3. Ensure the transfer is made from the client's personal account.

  • Recipient Name: Al Masreya Al Emarateya Takaful Hayah – Salama


🔹 Bank Deposit:

Deposit your premium at one of the following banks. Make sure to include your policy number on the deposit slip and send a copy to:

🔹 Bank Transfer:

Transfer the premium from your personal account to one of the following company accounts and send the transfer proof to the above email or WhatsApp numbers.

BankIBANSWIFTCurrency
National Bank of Egypt (NBE)EG930003018030707497428000180NBEGEGCX180EGP
QNB BankEG460037016608182031580229506QNBAEGCXXXXEGP
Abu Dhabi Islamic Bank (ADIB)EG830030011500000100000317347ABDIEGCAEGP
FAB MISR BankEG360019050100000003776740004NBADEGCAXXXEGP

🔹 Paymob Link:

Contact our collection department to receive a secure payment link that includes your name, policy number, and the amount to be paid. The link can be sent via SMS or WhatsApp. You’ll enter your credit card details, and an OTP (One-Time Password) will be sent to ensure a secure transaction.

  • Contact: 01010066748 – 01030321118 – 01010066749


🔹 Bank / Certified Checks:

You may pay via bank or certified checks, issued from the client's personal account and made payable to Al Masreya Al Emarateya Takaful Hayah – Salama.


 

To view the addresses of our branches: Click here

How can I contact MISR EMIRATES LIFE TAKAFUL SALAMA ?

You can reach our customer service from Sunday to Thursday, 8:30 AM to 4:30 PM.

We're here to assist you and answer all your inquiries.

Misr Emirates Life Takaful– Salama offers different life insurance programs

  • Protection Plans – Provides Takaful Protection amounts in (EGP/USD) currencies.

  • Protection and savings programs - provide Takaful protection amounts in (Egyptian pounds / US dollars / gold pounds)

You can submit your claim by:

To ensure convenient premium payments, we offer several payment options: 

🔹 Fawry / Fawry Plus:
  • Company Name: Misr Emirates Life Takaful– Salama

  • Service Codes:

    • BTC 7283 – Golda Policy Code

    • BTC 7279 – Terma Policy Code

    • BTC 41311 – Golda Plus Policy Code

  • Use your policy number for payment lookup.


🔹 InstaPay Egypt App:
  1. Choose Send Money to Bank Account

  2. Select one of the company’s bank names and enter the provided account number.

  3. Ensure the transfer is made from the client's personal account.

  • Recipient Name:Misr Emirates Life Takaful– Salama


🔹 Bank Deposit:

Deposit your premium at one of the following banks. Make sure to include your policy number on the deposit slip and send a copy to:

🔹 Bank Transfer:

Transfer the premium from your personal account to one of the following company accounts and send the transfer proof to the above email or WhatsApp numbers.

BankAccountIBANCurrencySwift code

NBE-EGP

1803070749742800018EG930003018030707497428000180EGPNBEGEGCX

QNB-EGP

20315802295EG460037016608182031580229506EGPQNBAEGCX

FAB

003776740004EG36 0019 0501 0000 0003 7767 4000 4EGPNBADEGCAX

Adib

100000317347EG830030011500000100000317347EGPABDIEGCA

FAB USD

003776740008EG25 0019 0501 0000 0003 7767 4000 8USDNBADEGCAX
 

🔹 Paymob Link:

Contact our collection department to receive a secure payment link that includes your name, policy number, and the amount to be paid. The link can be sent via SMS or WhatsApp. You’ll enter your credit card details, and an OTP (One-Time Password) will be sent to ensure a secure transaction.

  • Contact: 01010066748 – 01030321118 – 01010066749


🔹 Bank / Certified Checks:

You may pay via bank or certified checks, issued from the client's personal account and made payable to Misr Emirates Life Takaful– Salama


 

To view the addresses of our branches: Click here

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